Refund policy

Returns & Refunds

We want you to love your Kindred creation. Because many of our products are handmade, personalized, or created specifically for you, return eligibility depends on the type of item purchased.

Non-Personalized Items

Unused, non-personalized items may be returned within 14 days of delivery. Items must be returned in their original condition.

Customers are responsible for return shipping costs unless the item arrived damaged or Kindred Creative Studios made an error with the order.

Please contact us before returning an item so we can provide return instructions.

Personalized & Custom Items

Personalized and custom-made items are final sale once production has begun and cannot be returned or exchanged due to a change of mind.

Please carefully review all names, dates, spelling, colors, and other personalization information before submitting your order. Kindred Creative Studios is not responsible for errors in personalization information provided by the customer.

If Kindred makes an error in creating your item, please contact us and we'll work with you to make it right.

Cancellations

Orders may be canceled within 24 hours of purchase, provided production has not already begun.

Because handmade and personalized orders may enter production quickly, please contact us as soon as possible if you need to request a cancellation or change.

Once production of a personalized or custom item has begun, the order can no longer be canceled.

Damaged Items

If your order arrives damaged, please contact us as soon as possible and provide photographs of:

  • The damaged item

  • The shipping packaging

  • Any visible damage to the shipping box or mailer

We'll review the damage and work with you to determine the appropriate solution, which may include repair, replacement, or refund depending on the circumstances.

When applicable, Kindred Creative Studios may also file a claim with the shipping carrier.

Incorrect Orders

If you receive an item that does not match the personalization or specifications you provided, please contact us. If the error was made by Kindred Creative Studios, we'll work with you to make it right.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error by Kindred Creative Studios or the item arrived damaged.

Questions About a Return

If you have questions about whether your order qualifies for a return, cancellation, replacement, or refund, please contact Kindred Creative Studios through our Contact page before sending anything back.