Shipping policy

Shipping & Order Processing

Every Kindred creation is prepared with care. Please keep in mind that many of our products are handmade or made to order, so production time and shipping time are separate.

Processing Time

Most handmade and made-to-order items are ready to ship within 5–7 business days after your order is placed.

Custom, highly detailed, or larger orders may require additional production time. If your order is expected to take longer than our standard turnaround time, we'll let you know.

Please note that the 5–7 business day turnaround is production time and does not include shipping/transit time.

Shipping Rates

Shipping costs are calculated at checkout based on your order, selected shipping method, and delivery location. You'll be able to review the available shipping options and cost before completing your purchase.

Tracking

When tracking is available for your selected shipping method, tracking information will be provided once your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Delivery Times

Delivery estimates provided at checkout or by the shipping carrier begin after your order has completed production and been shipped.

Carrier delivery estimates are not guaranteed by Kindred Creative Studios. Delays caused by the shipping carrier, weather, holidays, or other circumstances outside our control may occasionally occur.

Lost Packages

If your package appears to be lost in transit, please contact us. We'll work with you and the shipping carrier to help locate the package and, when appropriate, initiate a carrier claim.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please first:

  • Check around your property and any secure delivery locations.

  • Check with other members of your household or neighbors who may have accepted the package.

  • Contact the shipping carrier for additional delivery information.

If you're still unable to locate your package, please contact Kindred Creative Studios and we'll help determine the appropriate next steps.

Items Damaged During Shipping

If your order arrives damaged, please contact us as soon as possible.

Please keep the item and all original packaging and provide photographs of the damaged item, shipping packaging, and any visible damage to the box or mailer.

We'll work with you to determine the appropriate solution and, when applicable, file a claim with the shipping carrier.

Address Accuracy

Please carefully review your shipping address before submitting your order.

If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Local Pickup

Free local pickup is available for customers in the area.

When your order is ready, you'll receive pickup instructions and information for arranging a convenient pickup time.

Please wait until you receive confirmation that your order is ready before arriving for pickup.

Questions About Shipping

Have a question about your order or shipping? Please contact Kindred Creative Studios through our Contact page and we'll be happy to help.